In this episode of DriveTime, Joseph Saoud, VP and GM of US, Canada at DRiV, discussed the principles he believes are most essential to driving growth and delivering exceptional service for DRiV customers.
It starts with a great team — and how you lead them, how you set the right expectations, how you put the right people in the right role and how you track performance, Saoud explained.
The team can then work together to promote the value proposition of the company’s brands.
He pointed to DRiV’s Garage Gurus program, noting its team members have great experience and they understand the market. “They have passion, and they have empathy for the installer and they’re out working with the technicians, understanding their pain points and coming back and feeding the information to us,” he said.
Saoud explained they are the company’s feet on the street, who are out in the market listening and bringing opportunities. “I call them our technical salespeople,” Saoud said, “their data is critical. It’s so important.”
To hear Saoud’s insights into product development, his outlook for 2026 and more, be sure to watch the video above.
Episode Overview:
- Saoud’s career and how he came to DRiV (1:15);
- Principles that are most essential to driving growth and delivering exceptional service for DRiV customers (7:24);
- New product launches across the Wagner, FP Diesel and Monroe product lines, and feedback received from DRiV customers and professional technicians (12:37);
- How the technician influences product development and go-to-market strategies (13:31);
- Outlook for DRiV—and the aftermarket overall—as we head into 2026 (15:10);
- Lightning Round (18:17).
