Commercial vehicle fleets have a growing appetite for artificial intelligence (AI) technology such as Chat GPT-powered tools in operations, despite the fact that usage remains in its infancy, according to a study from the Wyoming firm EVAI, which provides AI-driven data analytics for fleet management.
EVAI found that fleets have rising familiarity with the technology, but limited adoption to date. A survey of more than 2,000 fleet professionals conducted in May found that 40.8% of respondents report being moderately familiar with GPT-style interfaces, and another 20.4% are very familiar or expert at it. However, GPT solutions are currently used for business in a limited way by 40.8%, and extensively by just 10.7%.
Fleets say they are interested in AI because of perceived benefits in use cases such as: Total Cost of Ownership (TCO) analysis (21.4%), trip and route optimization (20.4%), data analysis (17.5%), and vehicle health monitoring (15.5%).
However, fleets also listed four top concerns hindering the adoption of AI tools: integration complexity (20.4%), lack of awareness (19.4%), data security concerns (19.4%), and worries about hallucinations/answer accuracy (19.4%). Meanwhile, less common concerns included uncertain ROI (9.7%) and a satisfaction with current systems (11.6%).
“The data reveals a clear desire to embrace generative AI in the fleet sector, but also underscores that we’re still in the early phases,” Ian Gardner, Founder and CEO of EVAI, said in a release. “Fleet managers are asking smart questions about integration, trust, and ROI—and that’s where EVAI is helping bridge the gap, providing real-time, actionable insights while keeping human oversight in focus.”
According to the EVAI report, while GPT-style interfaces offer strong promise for improving decision-making, efficiency, and cost control, providers must address lingering concerns about hallucinations, system compatibility, and user trust. The research suggests that with the right deployment strategy and user training, GPT-based tools can become a momentous force in fleet operations—unlocking gains that were previously out of reach.
