The first phase of Ryder’s relationship with Tow4Tech has shown encouraging results toward reducing downtime, according to Jenn Dixon, Ryder’s vice president of maintenance technology. (Ryder System Inc.)
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Ryder System Inc. will begin using real-time commercial fleet roadside assistance technology across Florida as Coral Springs, Fla., software company Tow4Tech’s first major customer.
Miami-based Ryder is expanding use of the technology after a recent in-state pilot program, Tow4Tech said.
Tow4Tech and Ryder will evaluate further expansion of use as performance data and operational outcomes are measured in the coming months, the company said June 3.
Ryder ranks No. 6 on the Transport Topics Top 100 list of the largest for-hire carriers in North America, with its Ryder Dedicated Transportation Solutions division ranking No. 5 among truckload carriers.
“The first phase of our relationship has shown encouraging results towards our goal of reducing downtime and improving the service experience for our customers when they have a roadside event,” said Jenn Dixon, vice president of maintenance technology at Ryder.
“Tow4Tech brings speed, transparency and automation to a process that has historically lacked all three. Their innovative platform makes it easier for our teams to coordinate roadside assistance, and we’re excited to expand our pilot throughout Florida as they continue to build out their platform,” Dixon added.
Tow4Tech’s platform connects fleet managers and service centers with towing and roadside providers using real-time geolocation, automated dispatching and digital job tracking.
“Together, [Ryder and Tow4Tech] are actively developing a technology road map, focusing on enhancing solution efficiency and defining a more streamlined, robust architecture to support future growth,” Tow4Tech CEO Craig Schneider said.
Tow4Tech was founded in 2024 and so far has raised $3.3 million in backing for its ambitions across North America and Europe.
At the end of April, the company raised $1.5 million in pre-seed funding, a round of backing led by BrightCap Ventures, an early-stage venture capital firm based in Sofia, Bulgaria.
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That latest funding will enable an expansion of the company’s U.S. network of heavy-duty towing and service providers, accelerate platform development and grow Tow4Tech’s engineering team.
Tow4Tech also is establishing a Romanian division, Tow4Technologies SRL, that will become its European development center and a hub for future expansion across the region.
“Tow4Tech is redefining how roadside assistance works for commercial fleets by bringing a level of speed, transparency and efficiency to a fragmented, manual-heavy process,” said Georgi Mitov, managing partner at BrightCap Ventures.
“By replacing the outdated pen-and-paper, phone-based dispatch model with a fully digital platform, they’re creating real operational value for both fleets and tow providers. Their team expansion into Romania further strengthens their ability to scale globally, tapping into our region’s exceptional engineering talent and setting the stage for European growth,” Mitov added.
Minimizing downtime on the side of the road or the back of a tow truck is a key cost metric for fleets, with more modern solutions multiplying as truck technology improves, including through mobile repairs, transport-as-a-service options and original equipment manufacturer remote software updates.
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