Mark Field, chief executive of the IAAF (Photo: IAAF)
The Independent Automotive Aftermarket Federation (IAAF) has issued a formal challenge to a major vehicle manufacturer over what it says are unfair barriers preventing independent garages from accessing critical vehicle systems. The Federation warns that such restrictions risk limiting consumer choice and increasing repair and maintenance costs for motorists.
According to the IAAF, independent operators are currently unable to log into the manufacturer’s online platform—functionality that is readily available to authorised main dealers. The organisation argues that this raises significant concerns surrounding compliance with Vehicle Type Approval regulations and the Motor Vehicle Block Exemption framework. Both legislative instruments require manufacturers to provide independent workshops with non‑discriminatory access to repair and maintenance information.
The IAAF has stated that it is prepared to escalate compliance concerns to the UK’s Market Surveillance Unit where necessary.
Mark Field, IAAF chief executive, noted that this type of challenge is becoming increasingly common, adding that restricting access to essential systems undermines workshop competitiveness and erodes consumer rights. He added: “we will continue to stand up for the rights of our members, vehicle owners and operators. If independent workshops are denied rightful access to a manufacturer’s systems, a vehicle owner’s choice is effectively limited. This is not just an industry concern; it’s a consumer rights issue.”
The dispute comes at a time when rising motoring costs are already a concern for drivers. An IAAF survey of 1,042 UK motorists found that 92 per cent believe they should be free to choose where their vehicle is serviced, while 82 per cent support government measures to protect that choice. Nearly half of respondents said intervention is needed to maintain competition and control repair costs.
Field added: “Healthy competition keeps standards high and prices fair. If independent garages cannot access the vehicle in the same way as main dealers, motorists could find themselves with fewer options and higher bills. That is not what drivers want, and it is not what the legislation requires.”
Through its ‘Right to Repair’ campaign, the IAAF continues to push for fair competition and secure long‑term consumer choice.
