Chicago-based third-party logistics and technology-enabled transportation services provider Echo Global Logistics announced earlier today it has rolled out a new offering focused on what it called “seamless” United States and Mexico customs brokerage services.
Company officials explained that the new service—EchoXBorder (Echo Cross-Border)—is comprised of customs brokerage services across U.S. and Mexico, consolidation, deconsolidation, and inventory control at the border, and integrated customs and freight management for end-to-end control. And they added that the company’s bilingual experts have both deep compliance expertise while also provided a single point of contact for proactive communication. EchoXBorder’s technology also features offers real-time visibility, reporting, and analytics to keep shipments on track, according to Echo.
“EchoXBorder offers the same expertise and advanced technology that our clients and carriers count on in our other areas of business,” said Dave Menzel, President and Chief Operating Officer at Echo. “By applying these assets to customs brokerage, we’re able to provide shippers with faster clearance, fewer delays, and lower costs.”
And Troy Ryley, President of Echo Mexico explained that this approach to cross-border logistics enables operational gains through integrated logistics management between the U.S. and Mexico
“Our team has extensive experience with customs brokerage and is equipped to help our clients navigate trade regulations and adapt to market changes,” said Ryley.
In recent years, Echo has continued to build up its presence in Mexico.
Last September, the company officially opened up a new Monterrey, Mexico-based cross-border office, as part of an ongoing commitment by the company focused on expanding its presence in Mexico.
This follows a March 2024 announcement, in which Echo expanded its cross-border services in Mexico, following eight years of managing southern border shipping services. As key parts of this expansion, the company said, at the time, that it has set up new locations in Mexico City, Monterrey, and Laredo, Texas, and also tapped 30-year logistics veteran Ryley as President, Echo Mexico. Ryley has deep experience managing and scaling large teams, as well as extensive knowledge in developing integrated U.S.-Mexico logistics offerings. And this past March, the company officially opened the doors to a new Mexico City-based office.
Ryley told LM last year that Echo’s Mexico division provides Cross-Border and southern border truck brokerage, and U.S. and Mexican Customs Brokerage. He also noted that Echo’s Mexico division also offers the same diversity of services that its U.S. solutions have including Managed Transportation, Warehousing and Distribution, and cargo insurance through EchoInsure+Mexico.
In a previous interview with LM, Echo CEO Doug Waggoner said that the company’s initiatives in Mexico have been very positive for the company, driven by its investments there.
“We’re adding facilities and people, and we’re getting better penetration into the market,” he said. “And there has been a trend towards near showing long before the tariff noise came up. We see it as sort of a target-rich environment. We feel like we’re penetrating that market. We’ve got growth numbers to prove it, and we’re excited about it.
As for how far along Echo’s business efforts are in Mexico, he said the company has added a lot of people, in addition to its facilities in Mexico City and one in Monterey and is also building its carrier network.
“We’re also implementing some specialized technology for the Mexico intra-country brokerage business,” he said. “Those things are all sort of being rolled out now. Even though we’ve got pretty good growth, it was on a fairly low base.”
