Signifying an increased focused on reverse logistics, the logistics service provider DHL Supply Chain says it has launched a nationwide, multi-client, reverse logistics solution designed to help North American businesses manage returns more efficiently and sustainably.
The “DHL ReTurn Network” builds on the Westerville, Ohio-based company’s January acquisition of Inmar Supply Chain Solutions, which was a division of Inmar Intelligence that provides returns solutions for the retail e-commerce industry. The move added 14 return centers and around 800 associates to the DHL Supply Chain business, making it the largest provider of reverse logistics solutions in North America, the company said at the time.
“The launch of the DHL ReTurn Network is a major milestone for DHL,” said Kraig Foreman, President of eCommerce for DHL Supply Chain North America. “Since acquiring Inmar Supply Chain Solutions we have systematically integrated DHL’s operational expertise and advanced technology to address the growing complexity and costs associated with returns.”
The new network expands DHL’s capabilities beyond dedicated distribution centers by offering 11 purpose-built facilities that streamline returns processing for multiple customers and product types within shared centers. The ReTurn Network, which integrates with returns initiators, drop-off hosts, and direct mail returns, enables businesses to implement a complete reverse logistics operation without needing additional infrastructure, DHL said.
“Our national network of shared facilities reduces warehousing, labor, and transportation costs while optimizing the handling and disposition of returned goods. It also provides customers with greater flexibility for managing fluctuating inventories and warehouse space during times of increased market volatility,” Thomas Borders, Vice President of Operations for DHL Supply Chain North America’s ReTurn Network, said.
In addition to the launch of the DHL ReTurn Network, DHL said it has acquired the technology rights from brand-owned recommerce provider Arrive Recommerce, further expanding its remarketing solutions to customers.
Also this week, the company opened its new Europe Innovation Center in Troisdorf, Germany, located near the group’s headquarters in Bonn. Replacing the previous facility, the upgraded center will support the development and real-world application of technologies that make supply chains smarter, more sustainable, and more resilient, DHL said. The facility is designed to serve as a platform for collaboration with customers, startups, academic institutions, and industry partners. Spanning 58,000 square feet, the center showcases DHL’s latest advancements – including artificial intelligence (AI), robotics, Internet of Things (IoT), and technologies that drive sustainability.
