It is the largest investment in the history of MAN Truck & Bus in its European service network: the German manufacturer will invest 300 million euros in its network and digital services.
“We will be investing heavily in the coming years, because the combination of product, service and high quality will become even more important, especially now that new competitors are emerging,” says Friedrich Baumann, Member of the Board of Management for Sales and Customer Solutions. On the one hand, MAN wants to open new branches in Europe so that 80% of customers can reach the nearest MAN service center within 30 minutes. The main markets where this target is to be achieved by 2030 are Germany, Austria, Switzerland, France, the United Kingdom, Italy, Spain, Poland and Turkey. MAN’s service network is also expected to be expanded in Belgium, demonstrating great confidence in the growth of sales of trucks, buses and light commercial vehicles. This network currently has 28 service partners. This number will increase over the next five years.
The investments also concern the equipment of the workshops: by 2027, the entire Belgian network will be equipped according to the eMobility standards of MAN Truck & Bus and will therefore be able to maintain and repair electric trucks, vans and buses. Several service branches will be equipped with public charging stations, in collaboration with energy supplier E.ON. MAN Brabant in Kobbegem will also be the first Belgian MAN workshop equipped for the maintenance and repair of hydrogen vehicles. A budget of more than 10 million euros has been allocated for this part of the investment plan between 2026 and 2031.
Finally, a large part of the investment will go towards developing the skills of workshop staff and sales representatives. This concerns 8,000 people in Europe. The digitalization of workshop processes will also accelerate with the arrival of new applications that use artificial intelligence to make processes more efficient, increase transparency and improve the quality of customer service.
